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Customer Care Internship


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#1 Petsku

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Posted 11 April 2014 - 05:52 PM

Hey guys!

 

We’re looking for a talented person to join our team here at eRepublik Labs. Are you interested in gaming and online communities? Continue reading!

 

alex.jpg

 

Description


In eRepublik Labs (one of the top 25 startups in Europe according to TechCrunch) we "craft game worlds for true gamers".


We are continuously looking for the best talent to join us in this great adventure. If you want to be a part of our team (a top independent studio), come and join our amazing team and have the best internship experience you could ever get. We want to grow with you, while delivering entertainment to hundreds of thousands of mid-core strategy game players worldwide.


You’ll be joining a dynamic environment full of like-minded individuals, that strive for fairness and continuously look for ways to improve themselves. We believe in change and in being agile and fair. If you are passionate about games, marketing, PR, customer service or similar, you might just be the right person for the job.

 

Location:

  • Bucharest, Romania

  • Madrid, Spain

Responsibilities:

  • Issue and manage information on the official website and forum of the game

  • Timely deal with various problems raised by the players and offer customer service

  • Provide information to players in response to inquiries

  • Thoroughly and efficiently gather player information, access and fulfill player needs, educate the player where applicable to prevent the need for future contacts and document interactions through contact tracking

  • A lot more, depending on your interest and capability!

Experience:

  • We are looking for talented and passionate students, keen on learning the ropes of the industry and the functioning of our games , in order to provide the best customer support

  • Interest in Marketing, PR, Advertising, IT or similar  fields

  • Strong sense of responsibility and service

  • Fluent in English, along with solid communication skills (oral and written). A second language would be a plus.

Skills:

  • Highly developed sense of integrity and commitment to player satisfaction

  • Ability to communicate clearly and professionally, both verbally and in writing

  • Has a pleasant, patient and friendly attitude

  • Team player mentality

  • Passion for gaming and online communities

 

If you’re interested, please contact us via email: hr@erepubliklabs.com


Feel free to ask questions here as well!


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Well done is better than well said.

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#2 ilphen

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Posted 11 April 2014 - 06:08 PM

hmmm... no :3



#3 n0s3

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Posted 11 April 2014 - 06:15 PM

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#4 Yamisuke

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Posted 11 April 2014 - 06:55 PM

wat


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#5 Jeneralu o7

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Posted 11 April 2014 - 07:07 PM

o/


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#6 Bhane

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Posted 11 April 2014 - 07:38 PM

FINALLY !!!

 

 

Cheers to eRep for giving the customer care department the kind of investment it deserves. I hope this is a sign that the level of customer service will be making a turn for the better, in the future. I look forward to a better eRepublik community.



#7 invaluable

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Posted 11 April 2014 - 07:48 PM

rdqI6Uc.gif


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#8 Rona1d

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Posted 11 April 2014 - 08:11 PM

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#9 Enkel

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Posted 13 April 2014 - 06:31 PM

Im not sure if you accept applications from Republic of Kosovo, do you?


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Signed:

 

Prishtina, Republic of Kosovo


#10 Petsku

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Posted 14 April 2014 - 01:12 PM

Im not sure if you accept applications from Republic of Kosovo, do you?

 

As long as the applicant is willing to move to Madrid or Bucharest, their origin doesn't matter.


Well done is better than well said.

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#11 Hiraishin619

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Posted 15 April 2014 - 01:52 PM

Im not sure if you accept applications from Republic of Kosovo, do you?

I guess the Yugoslavs can go to the meeting in Bucharest. :V



#12 Copacescu

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Posted 18 April 2014 - 05:50 PM

Any age restrictions?

By "student", do you mean only from college or also from high school?


Edited by Copacescu, 20 April 2014 - 06:24 PM.


#13 CptChazbeard

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Posted 18 April 2014 - 08:27 PM

My prayers go out to whoever would voluntarily deal with the moaners in the game...unless there's a very decent pay packet in which case I'd be happy to listen to people rant all day. 



#14 Free Area

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Posted 18 April 2014 - 11:34 PM

Im not sure if you accept applications from Republic of Kosovo, do you?

 

WAT? WAIT.... TRY IN NARNIA!!!


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#15 HK416

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Posted 19 April 2014 - 05:41 AM

Awesome oportunity to people in the area o/

I can´t, if you need anybody to your Human Resources department, just tell me how much will you pay xPPP


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#16 PureDamien

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Posted 19 April 2014 - 11:38 AM

Hello!

 

Should the contacting email contain a CV or it's not necessary?



#17 Kuzynn

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Posted 19 April 2014 - 01:42 PM

"a top independent studio"

 

How you can be top, when you lost 130 000 players in 6 months?

 

Im not sure if you accept applications from Republic of Kosovo, do you?

 

http://en.wikipedia....izingKosovo.svg


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#18 Sherky

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Posted 19 April 2014 - 06:13 PM

hiring or internship? 

 

still, you are not so smart



#19 Sarrena

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Posted 19 April 2014 - 06:18 PM

Im not sure if you accept applications from Republic of Kosovo, do you?

Sheesh you people must be the most pathetic people on the planet.


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#20 Petsku

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Posted 22 April 2014 - 09:27 AM

Any age restrictions?

By "student", do you mean only from college or also from high school?

No strict age restrictions, I believe high school students are able to participate as well (legal issues are the only preventive factor I could come up with). If you're interested, please send an email and talk with our HR department! :)

 

Hello!

 

Should the contacting email contain a CV or it's not necessary?

 

Hey, it's not a must. You can first send an email and approach our HR department. I'm sure eventually they will ask for the CV.

 

But of course, if you want to prepare a proper introduction of yourself and attach a CV while at it, they will be more than happy.

 

 

Looking forward to hearing from you guys! Being a player of eRepublik is a huuuuge plus when applying!


Well done is better than well said.

-Benjamin Franklin





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